Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Use our services to create and share life stories
• Communicate with us via the app or email
• Subscribe to our services

This information may include:

• Name and contact information (email address, phone number)
• Account credentials
• Life stories, memories, photos, and videos you upload
• Communication preferences

Automatically Collected Information

When you use our app, we may automatically collect certain information, including:

• Device information (model, operating system, unique device identifiers)
• Usage data (features accessed, time spent in app)
• Log data (IP address, browser type, access times)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage subscriptions
• Preserve and organize your life stories
• Facilitate communication between users
• Provide AI-powered assistance and reminders
• Send you updates, security alerts, and support messages
• Analyze usage patterns to improve our app
• Comply with legal obligations
• Protect against fraud and security threats

3. AI and Data Processing

Our app uses artificial intelligence (Large Language Models) to help document life stories and provide personalized assistance. Please note:

• Your life stories and personal data are processed by our AI to provide services
• The AI is NOT trained on your personal data or life stories
• Your data is not shared with third parties for AI training purposes
• AI-generated content may contain errors and should be reviewed
• We evaluate AI interactions anonymously for quality assurance

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

With Your Consent

We share information with other users you explicitly choose to share with through the app's sharing features.

Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting services
• Analytics providers
• Payment processors
• Customer support tools

Legal Requirements

We may disclose information if required by law or in response to valid legal processes.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure backup systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active account data is retained while your subscription is active
• After cancellation, data is deleted within 6 months unless you request earlier deletion
• You may download your data before account deletion
• Some data may be retained longer if required by law or for legitimate business purposes
• Aggregated and anonymized data may be retained indefinitely

7. Your Privacy Rights

Under the EU General Data Protection Regulation (GDPR), you have the following rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to certain processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at info@ria-care.de

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.

You can manage your cookie preferences through our Cookie Consent banner or in your browser settings.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: info@ria-care.de
• Phone: +27 71 217 2037
• Address: Fell Ventures 1 GmbH, Johann Strauss Strasse 6, 50999 Cologne, Germany

You also have the right to lodge a complaint with your local data protection authority.