1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an application. Cookies are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be "persistent" or "session" cookies:

Persistent cookies: Remain on your device for a set period or until you delete them
Session cookies: Are deleted when you close your browser or app

2. How We Use Cookies

We use cookies and similar technologies for several purposes:

Essential Cookies (Always Active)

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt out of these cookies.

Authentication and account access
Security and fraud prevention
Cookie consent preferences
Load balancing

Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics and Microsoft Clarity.

Number of visitors and page views
User behavior and navigation patterns
Performance metrics and error tracking
Session duration and bounce rates

Functional Cookies (Optional)

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Language preferences
User interface customizations
Feature preferences

3. Specific Cookies We Use

Google Tag Manager (GTM)

We use Google Tag Manager to manage and deploy marketing and analytics tags. GTM itself does not collect personal data but facilitates the deployment of cookies from:

Google Analytics: Website usage analytics
Purpose: Understanding user behavior to improve our services
Data collected: Pages visited, time spent, device type, geographic location
Retention: Up to 26 months

Microsoft Clarity

We use Microsoft Clarity for analytics and user experience insights:

Purpose: Session recordings and heatmaps to improve user experience
Data collected: Mouse movements, clicks, scroll behavior
Privacy: Personal data is masked and anonymized

Ria Consent Cookie

Name: ria_cookie_consent
Purpose: Stores your cookie consent preferences
Duration: 365 days
Type: Essential (always active)

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. The third parties include:

Google LLC: Analytics and advertising services
Microsoft Corporation: Analytics and clarity services

We recommend reviewing the privacy policies of these third parties:

5. Your Cookie Consent

When you first visit our website or app, we will ask for your consent to use certain cookies. You have the following options:

Accept All: Allow all cookies including analytics and functional
Reject Optional: Only essential cookies will be used
Customize: Choose which types of cookies to allow

You can change your cookie preferences at any time by:

Clicking the "Cookie Settings" button in our website footer
Accessing cookie settings in the app menu
Clearing your browser cookies and revisiting our site

6. How to Manage Cookies

Most web browsers allow you to control cookies through browser settings. You can set your browser to:

Block all cookies
Block third-party cookies
Clear cookies when you close the browser
Notify you when a cookie is set

Browser-Specific Instructions

Please note: Blocking all cookies may prevent you from using certain features of our website and app.

7. Mobile Device Identifiers

Our mobile app may use device identifiers (similar to cookies) for analytics and functionality. You can manage these through your device settings:

iOS: Settings → Privacy → Tracking
Android: Settings → Google → Ads → Opt out of Ads Personalization

8. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Currently, there is no industry standard for how DNT signals should be interpreted. We honor your cookie consent choices made through our Cookie Consent banner.

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this policy.

10. Contact Us

If you have questions about our use of cookies, please contact us:

Email: info@ria-care.de
Phone: +27 71 217 2037
Address: Fell Ventures 1 GmbH, Johann Strauss Strasse 6, 50999 Cologne, Germany

For more information about how we process your personal data, please see our Privacy Policy.

Cookie Policy